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FAQ

How can I buy from My Unique Artifacts?

Purchasing from us is simple:

  1. Visit our website: http://www.myuniqueartifacts.com.

  2. Browse our collection: Explore our range of unique artwork.

  3. Select a product: Choose the item you love.

  4. Add to cart: Click "Add to Cart" to save your item.

  5. Checkout: Click "Proceed to Checkout" and provide your address and payment details.

  6. Confirm your order: Complete your purchase, and we’ll handle the rest!

For custom orders from the Bespoke Art, JJ Art, or Museum Antique collections, follow the instructions below.

How can I buy from the Bespoke Art, JJ Art, or Museum Antique Collection?

  • Bespoke Art Collection:

    1. Browse the collection and find the item code (hover over the photo).

    2. Go to the "Contact Us" section on the website.

    3. Fill out the contact form, including the item code, desired size, and colors in the message section. Alternatively, email us directly with these details.

    4. We’ll email you within 48–72 hours with a price quote, invoice, manufacturing time, and shipping details.

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  • JJ Art Collection:

    1. Browse the collection and find the item code (hover over the photo).

    2. Go to the "Contact Us" section and include the item code in the form.

    3. We’ll email you within 48–72 hours with a price quote, availability, and shipping details.

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  • Museum Antique Collection:

    1. Email us at Steve@myuniqueartifacts.com with photos of the artifact you’d like replicated, along with size and color specifications.

    2. We’ll respond with a quote, invoice, and shipping details.

What is the Museum Antique Collection?

This collection features replicas of historical artifacts, meticulously crafted to capture the essence of the originals. If you have an antique you’d like recreated, send us a photo, and we’ll bring history into your home.

Do you ship internationally? 

Yes, we ship worldwide via DHL for standard sized items, and on a case by case basis for items over 68kg. 

What are the shipping processes and costs?

For packages under 68kg, standard U.S. shipping rates apply, and you can purchase directly through our e-commerce platform for a smooth checkout.

For packages over 68kg, we will contact you to arrange the best shipping method, including payment and shipping costs based on weight and volume.

Some very large items may require special handling and delivery, which incurs additional costs and will be managed on a case-by-case basis.

For further assistance or inquiries with large items, please contact our customer service team. 

All packages are insured.

What are the shipping times? 

  • Ready-made (standard sized) items: Delivered in 6–8 business days after shipment.

  • Custom orders: Typically take 6–8 weeks to create, with updates provided throughout the process.

  • Items over 68kg: Shipped on a case-by-case basis, contact customer service for details on this process. 

How do I track my order?

Once shipped, we’ll email you a tracking number.

How long does it take a custom-order bespoke item to be made?

Typically 6-8 weeks depending on the item. Specific estimates will be included on the invoice of any custom item ordered.

Can I replace an item or cancel an order? 

  • Damaged or incorrect items: We offer free replacements.

  • Other reasons: Orders cannot be canceled or refunded once paid.

Do you gift-wrap or provide packaging options?

Yes, upon request, we’ll gift wrap your items.

What kind of payments does My Unique Artifacts accept?

  • Modern Art Collection: Credit/debit cards, PayPal, Zelle, or bank transfer at checkout.

  • Bespoke, JJ Art, Museum Antiques: Payments via invoice using credit/debit card, bank transfer, check, Zelle, PayPal, or Venmo.

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